Shipping policy
Shipping
We offer worldwide shipping.
Processing time: 1–3 business days
Delivery time: 7–14 business days
You will receive a tracking number after shipping.
When a refund is NOT provided:
We are not responsible for delivery delays in the following cases:
- Force majeure (natural disasters, war, strikes, etc.)
- The order has already been delivered or is waiting for pickup
- Incorrect or incomplete address/contact details
- The delivery area is not supported by the courier
- The recipient refuses to accept the package
- The delivery is rescheduled by the recipient
- The order is cancelled by the buyer
- Delays caused by customs, duties, or unpaid taxes
When you CAN request a refund:
Lost in transit
If your package is marked as lost during shipping, you may request a refund.
If it later arrives, you may keep it.
Damaged items
If your order arrives damaged, you can request a refund.
We may ask you to return the item before processing.
Not delivered within 30 days
If your order is not delivered within 30 days after shipment, you may request a refund.
If it later arrives, you may keep it.